Frequently Asked Questions
Everything you need to know about our snacks and services.
What makes UNREAL products different from traditional snacks?
We focus on high-quality, non-GMO ingredients with significantly less sugar than leading brands, ensuring you get the taste you love without the artificial additives.
How do you handle shipping for temperature-sensitive items?
To ensure your snacks arrive in perfect condition, we use insulated packaging and cold packs during warmer months for all chocolate and meltable products.
Are your products suitable for specific dietary restrictions?
Many of our products are vegan, gluten-free, and kosher. Please check the specific product pages for detailed nutritional information and allergen warnings.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order is damaged or incorrect, contact us within 7 days for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure our products maintain their freshness and quality during transit.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.